FREQUENTLY ASKED QUESTIONS


What does Kijani Living mean?+

Kijani Living means ‘Green Living’ in Swahili. Our mission is to provide every customer who looks for consciousness in cosmetics and who wants a healthy body and happy mind using natural and organic products. From the best natural and organic brands to wellness lifestyle tips, our team of experts make living green inspiring, enjoyable and achievable.

How do I find out about offers & promotions?+

Our Newsletters are the best place to keep updated with amazing offers and promotions! If you're not already signed up, please sign up via the subscription box at the bottom of the homepage.

You can also click the 'Newsletter Subscriptions' option when you log in to your Customer Account. Make sure you're following us on our Social channels to keep up to date with all things Kijani!
Instagram: @kijani.living
Facebook: @KijaniLiving
Twitter: @kijani_living

What should I do when the product shows out of stock?+

Please call us on 08450 725 825 to confirm accuracy of stock.

Where do you deliver?+

Anywhere in the UK and Northern Ireland
We don't ship to outside UK at the moment.

What is Shipping Costs+

Free delivery on all orders over £25.00, otherwise shipping is £2.99

Can I return a product?+

Yes of course you can, please click here to view Returns Policy

What do I do if my product(s) arrives faulty?+

We will replace/refund it, please click here to view Returns Policy

How long do I have to return a product(s)?+

The UK Distance Selling Regulations entitles you to cancel the contract for the purchase of any item within 7 working days of delivery. However, Kijani Living allows you 14 days for your convenience.

Can I pay via PayPal?+

Yes you can pay with PayPal, when you click on ‘my cart’ which is located on the top right hand side of your screen, you will be directed to your shopping cart where you will see two options below your grand total ‘proceed to checkout’ and ‘checkout with PayPal’

Once you click on the ‘check out with PayPal’ option you will be directed to the PayPal login page where you can login to your account to make the payment for your order.

What should I do if I forget my login details?+

Please click here if you need to reset your password.

What if I have a question that hasn’t been answered above?+

We are always happy to help you, please just contact us with any questions you have!